DELIVERY

And Returns

DELIVERY

UK

FREE postage on UK orders over £50. 

Orders under 2kg will be posted using Royal Mail 48 (second class) 

Orders over 2kg will be posted using DLH/UPS

Upgrades are available at checkout

Europe

Calculated at checkout

Rest of the World 

Calculated at checkout

DISPATCH TIMES

Cards and tokens - Dispatch between 1-3 working days

Small glass ornaments - Dispatch between 1- 5 working days

Large glass ornaments - Dispatch between 1- 7 working days 

If you require an item sooner than this, please contact us directly to check if this possible. 

RETURNS

We hope that you love your purchase of Pam Peters Designs glass, however if you'd like to return any items please contact us (sales@outofthekiln.co.uk) within 14 days of delivery. 

We will be happy to exchange of refund your purchase providing that it is unused and is in the same condition as when you bought it. Unfortunately postage and packaging costs are non refundable. 

We cannot be held responsible for returned goods being lost in the post. If returning a product please retain proof of posting, you can ask for a free certificate of postage at the Post Office. We recommend you use a tracked service where possible. 

Return address:

Pam Peters Designs

35 Rhuddlan Road 

Abergele

LL22 7HF 

Please include a note with your order number and contact details. 

Damaged/Faulty Goods

In the event that your purchase arrives damaged please email sales@outofthekiln.co.uk, please include your order number, name, address and if possible a photograph of the damaged item. 

If your items arrive damaged we can offer an exchange or a full refund including postage and packaging. 

We will try to do our absolute best to keep you happy, please don't hesitate to call us about anything on 01745 346450 between 10am and 5pm, Monday - Friday.